Frequently Asked Questions   How do I sign up for your service? I already have phone service. How can you help? How do I get a fax out of my voicemail? Can I view my faxes online? Can I hear my voice messages on line? I'm having a problem viewing my faxes online. What is wrong? How do I change my pass code in my voice mail? How is your billing set up? Is there a contract? Can I pay my bill online? What if my voice mail account is in good standing but my OneNumber account is past due? What are usage charges? I want to add a Talk Button to my web site. How do I do that? Can I make changes to my existing Talk Button Account? Q: How do I sign up for your service? A: Call our sales department Monday through Friday 8:30 am to 5:00 pm CST. Or click the Talk Button on our Home Page. Or contact a sales person directly from our Contact Us page.   top of page     Q: I already have phone service. How can you help? A: Voice Retrieval officer enhanced phone services that work with any existing hardware. We offer voicemail, OneNumber, After Hours Answering Service, and a wide variety of custom business applications. Our trained sales force can consult on options for your particular situation and requirements.   top of page     Q: How do I get a fax out of my voicemail? A: When a fax message is in your voice mail, the system will tell you. Then, you will hear the system prompts to deliver it to a fax machine. You can program a dedicated fax machine as a default speed dial if you choose.   top of page     Q: Can I view my faxes online? A: Yes, but you must have a OneNumber account. See OneNumber.   top of page     Q: Can I hear my voice messages on line? A: Yes, but you must have a OneNumber account, Windows based software and a soundcard and speakers on your computer. Please review the User Guide for One View for systems requirements.   top of page     Q: I’m having a problem viewing my faxes online. What is wrong? A: Please review the User Guide for One View. To use One View you must be using Windows based software. Your viewer must be set to the Windows default viewer. You must be able to view TIFF files. If you are having a problem viewing TIFF files consult the User Guide and download the program inside for viewing TIFF files. If that doesn’t work, contact your computer technician.   top of page     Q: How do I change my pass code in my voice mail? A: When you opened you mailbox, you selected a pass code during set up. If you’d like to change your pass code, you can log into your account and choose (3) Personal Options from the main menu. Then choose (2) change pass code and follow the prompts.   top of page     Q: How is your billing set up? A: Service is billed month to month on credit card, or with credit approval a monthly invoice can be mailed to you.   top of page     Q: Is there a contract? A: VRI doesn’t require lengthy contracts to obtain service. Service is generally on a six month contract. Annual contracts and month to month service can be arranged. Speak to your sales agent to discuss terms and conditions.   top of page     Q: Can I pay my bill online? A: Yes. You can click on the bill pay button and pay by credit card. If your account is in blocked status and you elect to pay online, you can unblock your account and there will be no re-connect fee.   top of page     Q: What if my voice mail account is in good standing but my OneNumber account is past due? A: If your OneNumber account becomes past due, it can affect your voice mail account as well. If your OneNumber falls into blocked status, your voice mail account will automatically be blocked as well.   top of page     Q: What are usage charges? A: Your OneNumber account can have usage charges. Typically, a DFW Metroplex OneNumber includes free minutes. Overage is .029 cents per minute. Typical plans are 600, 900 or 1200 free minutes per month with larger package plans available. Additionally you may or may not have an 800 number. 800 # charges are .069 cents per minute for incoming calls.   top of page     Q: I want to add a Talk Button to my web site. How do I do that? A: You must call the Sales Department and get a Talk Button Account Number. At that time your sales representative will outline the steps to install your Talk Button.   top of page     Q: Can I make changes to my existing Talk Button Account? A: Yes. You can click on Modify Talk Button on the Real Estate Network home page. From there you can change phone numbers, change pass codes and change your hours of availability.   top of page

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